School/Faculty/Institute	Faculty of Economics, Administrative and Social Sciences
Course Code	BUS 302
Course Title in English	Business Communication
Course Title in Turkish	İş Hayatında Etkili İletişim
Language of Instruction	EN
Type of Course	Flipped Classroom
Level of Course	Intermediate
Semester	Spring
Contact Hours per Week	Lecture: 1.5 Recitation: Lab: Other:
Estimated Student Workload	53 hours per semester
Number of Credits	2 ECTS
Grading Mode	Standard Letter Grade
Pre-requisites	ENG 102 - English for Academic Purposes II
Expected Prior Knowledge	None
Co-requisites	None
Registration Restrictions	Only Undergraduate Students
Overall Educational Objective	To learn and practice the basic business communication skills so as to communicate effectively in business environment.
Course Description	The course mainly focuses on introducing the students both the theory and the practice of written, oral and interpersonal communication skills used in business life. During this course student will have the chance to learn, discuss and practice communication (verbal/non-verbal) and presentation skills, listening skills, communication barriers, writing skills, before and after meeting principles, interpersonal communication (emotional intelligence, empathy, social intelligence).
Course Description in Turkish	Bu ders öğrencilerin, iş ortamında etkin iletişim kurma becerilerini öğrenmeleri ve pratik yapmalarını sağlamak amacıyla tasarlanmıştır. Dönem boyunca öğrencilerle derslerde tartışılacak başlıca konular iletişim süreci, iş hayatında etkin iletişim becerilerine sahip olmak, sözlü ve sözsüz iletişimin temel unsurları, aktif dinleme becerileri ve yazılı iletişim olacaktır.

Course Learning Outcomes and Competences Upon successful completion of the course, the learner is expected to be able to: 1) use the basic verbal and nonverbal communication skills 2) prepare presentations and present them effectively 3) communicate in a workplace effectively with the colleagues during team-works, meetings, etc.; 4) write e-mails, meeting minutes, memos and prepare reports; 5) act as an active listener, deal with communications barriers and use his/her emotional and social intelligence in workplace.

Program Learning Outcomes/Course Learning Outcomes	1	2	3	4	5
1) Thorough knowledge of the major concepts, theoretical perspectives, empirical findings, and historical trends in psychology.
2) Understanding of and ability to apply essential research methods in psychology, including research design, data analysis, and data interpretation.
3) Competence to use critical and creative thinking, skeptical inquiry and a scientific approach to solving problems related to behavior and mental processes.
4) Understanding and ability to apply psychological principles, skills and values in personal, social, and organizational contexts.
5) Ability to weigh evidence, to tolerate ambiguity, and to reflect other values that underpin psychology as a discipline.
6) Internalization and dissemination of professional ethical standards.
7) Demonstration of competence in information technologies, and the ability to use computer and other technologies for purposes related to the pursuit of knowledge in psychology and the broader social sciences.
8) Skills to communicate the knowledge of psychological science effectively, in a variety of formats, in both Turkish and in English (in English, at least CEFR B2 level).
9) Recognition, understanding, and respect for the complexity of sociocultural and international diversity.
10) Recognition for the need for, and the skills to pursue, lifelong learning, inquiry, and self-improvement.
11) Ability to formulate critical hypotheses based on psychological theory and literature, and design studies to test those hypotheses.
12) Ability to acquire knowledge independently, and to plan one’s own learning.
13) Demonstration of advanced competence in the clarity and composition of written work and presentations.

Relation to Program Outcomes and Competences

N None	S Supportive	H Highly Related

	Program Outcomes and Competences	Level	Assessed by
1)	Thorough knowledge of the major concepts, theoretical perspectives, empirical findings, and historical trends in psychology.	N
2)	Understanding of and ability to apply essential research methods in psychology, including research design, data analysis, and data interpretation.	N
3)	Competence to use critical and creative thinking, skeptical inquiry and a scientific approach to solving problems related to behavior and mental processes.	H	Exam,HW,Participation
4)	Understanding and ability to apply psychological principles, skills and values in personal, social, and organizational contexts.	N
5)	Ability to weigh evidence, to tolerate ambiguity, and to reflect other values that underpin psychology as a discipline.	N
6)	Internalization and dissemination of professional ethical standards.	N
7)	Demonstration of competence in information technologies, and the ability to use computer and other technologies for purposes related to the pursuit of knowledge in psychology and the broader social sciences.	N
8)	Skills to communicate the knowledge of psychological science effectively, in a variety of formats, in both Turkish and in English (in English, at least CEFR B2 level).	N
9)	Recognition, understanding, and respect for the complexity of sociocultural and international diversity.	S	Participation
10)	Recognition for the need for, and the skills to pursue, lifelong learning, inquiry, and self-improvement.	S	HW,Participation
11)	Ability to formulate critical hypotheses based on psychological theory and literature, and design studies to test those hypotheses.	N
12)	Ability to acquire knowledge independently, and to plan one’s own learning.	S	Exam,HW
13)	Demonstration of advanced competence in the clarity and composition of written work and presentations.	H	Exam,HW

Prepared by and Date	, May 2023
Course Coordinator	CEYHAN MUTLU
Semester	Spring
Name of Instructor	Asst. Prof. Dr. AHMET AYDEMİR

Course Contents

Week	Subject
1)	INTRO Review of topics Why are style and protocol important. When do you use different types of communication.
2)	EMAIL AND COVER LETTERS Topics: The writing process Emails and Cover Letters
3)	MEMOS AND PRESS RELEASES Memos and Press Releases
4)	INTERNAL MEETINGS Discussion Topics: Speaking in Public I (Internal Meetings) Internal Meetings, Team Meetings, and Conferences Asking concise questions Reflecting the content, purpose, and comments of others Focus on the audience Writing Summaries Communicating “on the record” Communicating “off the record” (or with outside guests attending) Communicating with recording devices present Speaking at external meetings (with or in the presence of Guests and Outsiders in Meetings and Conferences)
5)	EXTERNAL MEETINGS Speaking in Public II (External Meetings) Moderating Panels Speaking on Panels Speaking as Keynote or Individual talk Communicating “on the record” Communicating “off the record” Communicating with recording devices present Reflecting the content, purpose, and comments of others Focus on the audience Writing your speech and your slide deck
6)	SPEAKING IN PUBLIC (PRESENTATIONS) Discussion Topics: Speaking in Public III (Speaking in Public Places) Speaking publicly and/or speaking for your brand or company On camera On air (radio) Online
7)	MANAGING PROJECTS AND TEAMS Discussion Topics: Communicating with Diverse Partners Stand Ups and Scrums International Partners International Audiences Developers User Stories Wire Frames
8)	Midterm project
9)	INTERVIEWS Discussion Topics: Interviews. How to conduct an interview How to be interviewed Job Interview and Resumes
10)	Written presentations
11)	Oral presentations
12)	Verbal-non verbal communication
13)	Final project
14)	Final project
15)	Final Examination Period
16)	Final Examination Period

Required/Recommended Readings	Various articles and videos will also be recommended during the semester
Teaching Methods	Instructional strategy and expectations for both students and instructional staff that follow from this. Student work modes (independently and/or in teams). Any work with the outside community – geographic or industry sector.
Homework and Projects	The students will be making one presentation as a group at the end of the course. The groups will be formed, and the details of the projects will be announced later by the instructor. Each group will have maximum 5 members and each team member will present their part individually. Before the presentations, the group projects have to be submitted as a PPT file within a deadline provided by the instructor. Late assignments will not get full points.
Laboratory Work	None
Computer Use
Other Activities	None
Assessment Methods	Assessment Tools Count Weight Attendance 1 % 20 Midterm(s) 1 % 30 Final Examination 1 % 50 TOTAL % 100
Course Administration

ECTS Student Workload Estimation

Activity	No/Weeks	Hours			Calculation
	No/Weeks per Semester	Preparing for the Activity	Spent in the Activity Itself	Completing the Activity Requirements
Course Hours	14	1	1.5		35
Project	1	10	2		12
Midterm(s)	1	10	2	1	13
Total Workload					60
Total Workload/25					2.4
ECTS					2