| School/Faculty/Institute |
Graduate School of Social Sciences |
| Course Code |
MBA 505 |
| Course Title in English |
Process and Operations Management |
| Course Title in Turkish |
Süreç ve Operasyon Yönetimi |
| Language of Instruction |
EN |
| Type of Course |
Flipped Classroom |
| Level of Course |
Select |
| Semester |
Fall |
| Contact Hours per Week |
| Lecture: 3 |
Recitation: |
Lab: |
Other: |
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| Estimated Student Workload |
130 hours per semester |
| Number of Credits |
5 ECTS |
| Grading Mode |
Standard Letter Grade
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| Pre-requisites |
None |
| Expected Prior Knowledge |
Basic concepts of business, organizations and management |
| Co-requisites |
None |
| Registration Restrictions |
Only graduate Students |
| Overall Educational Objective |
To acquire basic level of knowledge and skills to understand and direct tactical as well as strategical issues/ priorities of operations and processes management at manufacturing or service sector |
| Course Description |
Today as industry 4.0 , web.4.0 and customer 4.0 are all in place, operational efficiency, sustainability, adaptability and originality has become indispensable issues for brand and business managers.
From digital services to unconventional manufacturing, operational deliveries and supporting process structure of the business has become the core competitive force –even more than capitol, intelligence, systems- all around the world.
In order to both lead or support successful operations one needs to acquire a critical and applied mastery of the core principles and process which are fundamental to successfully managing business operations.
Approaching the subject from a managerial perspective, this course aim to provide clear and concise coverage of the nature, principles, and practice of operations and process management for graduate students from different backgrounds and professional roles. |
| Course Description in Turkish |
Günümüzde endüstri 4.0, web.4.0 ve müşteri 4.0 ün iş ve üretim dünyasında yerlerini alması ile operasyonel verimlilik, sürdürülebilirlik, uyum ve özgünlük, marka ve iş yöneticileri için vazgeçilmez konular haline gelmiştir.
Dijital hizmetlerden alışılmamış üretim destekli markalara, üretilen çıktılar süreç mimarisi işleyişi dünyanın her yerinde kapital, iş zekası, donanımdan daha kritik fark yaratan çekirdek rekabet gücü haline gelmiştir.
Başarılı bir şekilde operasyonları yönetmek ya da desteklemek için, iş
operasyonlarını başarılı bir şekilde yönetmek için temel olan ilke ve süreçlerin eleştirel ve uygulamalı bir ustalıkla kavramak gerekir.
Konuyu yönetsel bir bakış açısıyla ele alan bu ders, farklı geçmişlerden ve profesyonel rollerden gelen lisansüstü öğrenciler için operasyonların doğası, ilkeleri ve uygulamaları ile süreç yönetiminin temellerini açık ve öz bir şekilde ele alınmasını amaçlamaktadır.
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Course Learning Outcomes and Competences
Upon successful completion of the course, the learner is expected to be able to:
1) Comprehend the unique aspects involved in directing operations
2) Understand strategic impact of operations thus steering operations and processes
3) Understand how to improve operation’s capabilities and importance of good design and infrastructure for agility and sustainability
4) Demonstrate basic skills of formulating and analyzing resources to transform to outputs and products
5) Understand organizational, financial, structural considerations, quality and project management impact on operations performance
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| Program Learning Outcomes/Course Learning Outcomes |
1 |
2 |
3 |
4 |
5 |
| 1) Ability to analyse a various range of organizational information, including accounting & finance, operations management, marketing and technology |
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| 2) Integration of the organizational functional knowledge in the process of formulation and implementation of long-term strategic goals and objectives |
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| 3) Development of leadership and team membership skills required for managing innovation as well as routine processes and activities in organizations |
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| 4) Self-exploration through the development and implementation of real business opportunities |
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| 5) Awareness of the uncertainty and complexity of global business environments and changing business practices and trends |
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| 6) Finding ethical, creative, comprehensive solutions to complex organizational problems |
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| 7) Demonstrating the ability to integrate management techniques, new business models & analytical tools to decision-making processes |
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| 8) Competence in the mastery of vital managerial and leadership skills, such as critical thinking, business communication, decision making and conflict resolution |
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| 9) Ability to communicate in English both verbally and in writing at European Language Portfolio General Level B2. |
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Relation to Program Outcomes and Competences
| N None |
S Supportive |
H Highly Related |
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Program Outcomes and Competences |
Level |
Assessed by |
| 1) |
Ability to analyse a various range of organizational information, including accounting & finance, operations management, marketing and technology |
S |
Participation
|
| 2) |
Integration of the organizational functional knowledge in the process of formulation and implementation of long-term strategic goals and objectives |
H |
Project
|
| 3) |
Development of leadership and team membership skills required for managing innovation as well as routine processes and activities in organizations |
H |
Exam
|
| 4) |
Self-exploration through the development and implementation of real business opportunities |
N |
|
| 5) |
Awareness of the uncertainty and complexity of global business environments and changing business practices and trends |
S |
Participation
|
| 6) |
Finding ethical, creative, comprehensive solutions to complex organizational problems |
N |
|
| 7) |
Demonstrating the ability to integrate management techniques, new business models & analytical tools to decision-making processes |
S |
Participation
|
| 8) |
Competence in the mastery of vital managerial and leadership skills, such as critical thinking, business communication, decision making and conflict resolution |
H |
Exam
|
| 9) |
Ability to communicate in English both verbally and in writing at European Language Portfolio General Level B2. |
S |
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| Prepared by and Date |
, |
| Course Coordinator |
CEYHAN MUTLU |
| Semester |
Fall |
| Name of Instructor |
Asst. Prof. Dr. NUMAN SAİT EREN |
Course Contents
| Week |
Subject |
| 1) |
Introduction to Operations Management & Concept of Value Creation |
| 2) |
Process Strategy & Analysis |
| 3) |
Process Strategy & Analysis |
| 4) |
Planning Capacity |
| 5) |
Forecasting Demand |
| 6) |
Inventory Management & JIT Systems |
| 7) |
Planning & Scheduling Operations |
| 8) |
Efficient Resource Planning |
| 9) |
SC Management-Designing Effective Supply Chains |
| 10) |
SC Management-Logistics |
| 11) |
SC Management-Digital Transformation |
| 12) |
Quality Management |
| 13) |
Project Management |
| 14) |
Review |
| 15) |
Project Presentations & Submissions |
| Required/Recommended Readings | Operations and Supply Chain, F. Jacobs, 16e Haizer, Render & Munson |
| Teaching Methods | This course is designed to provide students with an introductory exposure to many of the essential elements of international business in today's global system. For achieving learning objectives, the course will entail a set of related videos, readings, lectures, problem-solving activities and creative processes as well as interactions with real life businesses. With readings and lectures, you will be able to grasp the key issues of organizations whereas with case studies and discussions, you will find the opportunity to expand your perspectives and apply the theoretical knowledge to real life situations.
The course will cover basic terminology and theoretical structure as well as practical implications. The methods which will be used throughout the course are real life case studies, group projects, presentations, in-class discussions and key note speaker addresses. Every member of the class is expected to freely share her/his knowledge, ideas and questions with the group without any concern. Throughout the course, experiential, constructivist, research-based and reflective teaching strategies are used. In all kinds of teaching and learning activities, student participation, active learning and learning by doing are essential. |
| Homework and Projects | |
| Laboratory Work | |
| Computer Use | |
| Other Activities | |
| Assessment Methods |
| Assessment Tools |
Count |
Weight |
| Attendance |
1 |
% 5 |
| Application |
1 |
% 15 |
| Quiz(zes) |
1 |
% 25 |
| Homework Assignments |
1 |
% 25 |
| Project |
1 |
% 30 |
| TOTAL |
% 100 |
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| Course Administration |
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Information Package / Course Catalogue