| School/Faculty/Institute |
Graduate School |
| Course Code |
MBA 515 |
| Course Title in English |
Process and Operations Management |
| Course Title in Turkish |
Süreç ve Operasyon Yönetimi |
| Language of Instruction |
TR |
| Type of Course |
Flipped Classroom |
| Level of Course |
Seçiniz |
| Semester |
Fall |
| Contact Hours per Week |
| Lecture: 3 |
Recitation: |
Lab: |
Other: |
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| Estimated Student Workload |
137 hours per semester |
| Number of Credits |
5 ECTS |
| Grading Mode |
Standard Letter Grade
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| Pre-requisites |
None |
| Expected Prior Knowledge |
None |
| Co-requisites |
None |
| Registration Restrictions |
None |
| Overall Educational Objective |
The aim of this course is to introduce students to the operation function in an organization and the basic concepts and tools of operations management, to enable students to acquire sufficient theoretical knowledge about management, which is the basic function of the business, to have a healthy and holistic understanding of management approaches, to develop the concepts of "Process", "Operation" in businesses. , to ensure that they understand the concepts of "Process Management", "Operations Management" and "Enterprise Process Management" within the scope of managerial tools.
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| Course Description |
Derste Süreç (proses) tanımı, süreç kavramının anatomisi, işletme faaliyetleri, girdi/çıktı/kaynaklar ve bu kavramların iş akışlarına olan yansıması ile müşteri, tedarikçi kavramları ayrıntılı olarak irdelenecektir. Ayrıca, süreçlerin özellikleri tüm boyutları ile değerlendirilecek olup, “kurumsal süreç yönetimi” konusunda kapsamlı bilgiler aktarılacaktır. Bu derste ayrıca, yönetim sistemleri hakkında detaylı bilgiler verilecektir. |
| Course Description in Turkish |
In this course, the definition of process, the anatomy of the concept of process, business activities, input/output/resources and the reflection of these concepts on work flows and the concepts of customer and supplier will be examined in detail. In addition, the characteristics of the processes will be evaluated with all their dimensions, and comprehensive information on "corporate process management" will be given. In addition, detailed information about management systems will be given throughout the course. |
Course Learning Outcomes and Competences
Upon successful completion of the course, the learner is expected to be able to:
1) Be aware of issues related to operations design and management
2) Analyzing operations-related problems and issues faced by managers
3) Use analytical skills in managing operations-related problems
4) Evaluate the strategic importance of operations and their integration with other business functions
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| Program Learning Outcomes/Course Learning Outcomes |
1 |
2 |
3 |
4 |
| 1) Ability to analyse a various range of organizational information, including accounting and finance, operations management, marketing and technology |
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| 2) Integration of the organizational functional knowledge in the process of formulation and implementation of long-term strategic goals and objectives |
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| 3) Competence in leadership and team membership skills for managing innovation as well as routine processes and activities in organizations |
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| 4) Self-exploration through the development and implementation of real business opportunities |
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| 5) Awareness of the uncertainty and complexity of global business environments and changing business practices and trends |
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| 6) Ability to find ethical, creative, comprehensive solutions to complex organizational problems |
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| 7) Integration of management techniques, new business models and analytical tools to decision-making processes |
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| 8) Competence in vital managerial and leadership skills, such as critical thinking, business communication, decision making and conflict resolution |
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| 9) Ability to communicate in English both verbally and in writing at European Language Portfolio General Level B2. |
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Relation to Program Outcomes and Competences
| N None |
S Supportive |
H Highly Related |
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Program Outcomes and Competences |
Level |
Assessed by |
| 1) |
Ability to analyse a various range of organizational information, including accounting and finance, operations management, marketing and technology |
N |
|
| 2) |
Integration of the organizational functional knowledge in the process of formulation and implementation of long-term strategic goals and objectives |
H |
Project
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| 3) |
Competence in leadership and team membership skills for managing innovation as well as routine processes and activities in organizations |
S |
Project
|
| 4) |
Self-exploration through the development and implementation of real business opportunities |
S |
|
| 5) |
Awareness of the uncertainty and complexity of global business environments and changing business practices and trends |
H |
Project
|
| 6) |
Ability to find ethical, creative, comprehensive solutions to complex organizational problems |
S |
|
| 7) |
Integration of management techniques, new business models and analytical tools to decision-making processes |
S |
Project
|
| 8) |
Competence in vital managerial and leadership skills, such as critical thinking, business communication, decision making and conflict resolution |
S |
|
| 9) |
Ability to communicate in English both verbally and in writing at European Language Portfolio General Level B2. |
S |
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| Prepared by and Date |
, |
| Course Coordinator |
CEYHAN MUTLU |
| Semester |
Fall |
| Name of Instructor |
*STAFF* *STAFF* |
Course Contents
| Week |
Subject |
| 1) |
Introduction to Operations Management and the Concept of Value Creation
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| 2) |
Process Strategy and Analysis
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| 3) |
Product and Service Design
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| 4) |
Capacity Planning
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| 5) |
Demand Forecasting
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| 6) |
Stock Management & JIT Systems
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| 7) |
Midterm Exam/Project |
| 8) |
Resource Efficiency and Planning
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| 9) |
Supply Chain Management - Basic Concepts |
| 10) |
SC Management - Logistics
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| 11) |
SC Management -Digital Transformation
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| 12) |
Quality management
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| 13) |
Project management
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| 14) |
Term Summary (Guest Speaker)
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Information Package / Course Catalogue