School/Faculty/Institute |
Faculty of Econ., Admin. and Social Sciences |
Course Code |
BUS 302 |
Course Title in English |
Business Communication |
Course Title in Turkish |
İş Hayatında Etkili İletişim |
Language of Instruction |
EN |
Type of Course |
Flipped Classroom |
Level of Course |
Intermediate |
Semester |
Spring |
Contact Hours per Week |
Lecture: 1.5 |
Recitation: |
Lab: |
Other: |
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Estimated Student Workload |
53 hours per semester |
Number of Credits |
2 ECTS |
Grading Mode |
Standard Letter Grade
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Pre-requisites |
ENG 102 - English for Academic Purposes II
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Expected Prior Knowledge |
None |
Co-requisites |
None |
Registration Restrictions |
Only Undergraduate Students |
Overall Educational Objective |
To learn and practice the basic business communication skills so as to communicate effectively in business environment. |
Course Description |
The course mainly focuses on introducing the students both the theory and the practice of written, oral and interpersonal communication skills used in business life. During this course student will have the chance to learn, discuss and practice communication (verbal/non-verbal) and presentation skills, listening skills, communication barriers, writing skills, before and after meeting principles, interpersonal communication (emotional intelligence, empathy, social intelligence). |
Course Description in Turkish |
Bu ders öğrencilerin, iş ortamında etkin iletişim kurma becerilerini öğrenmeleri ve pratik yapmalarını sağlamak amacıyla tasarlanmıştır. Dönem boyunca öğrencilerle derslerde tartışılacak başlıca konular iletişim süreci, iş hayatında etkin iletişim becerilerine sahip olmak, sözlü ve sözsüz iletişimin temel unsurları, aktif dinleme becerileri ve yazılı iletişim olacaktır. |
Course Learning Outcomes and Competences
Upon successful completion of the course, the learner is expected to be able to:
1) use the basic verbal and nonverbal communication skills
2) prepare presentations and present them effectively
3) communicate in a workplace effectively with the colleagues during team-works, meetings, etc.;
4) write e-mails, meeting minutes, memos and prepare reports;
5) act as an active listener, deal with communications barriers and use his/her emotional and social intelligence in workplace.
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Program Learning Outcomes/Course Learning Outcomes |
1 |
2 |
3 |
4 |
5 |
1) Has a broad understanding of economics with a deep exposure to other social sciences and mathematics. |
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2) Demonstrates knowledge and skills in understanding the interactions of different areas of economics. |
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3) Displays a sound comprehension of microeconomic and macroeconomic theory.
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4) Applies economic concepts to solve complex problems and enhance decision-making capability. |
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5) Uses quantitative techniques to analyze different economic systems.
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6) Applies theoretical knowledge to analyze issues regarding Turkish and global economies. |
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7) Demonstrates proficiency in statistical tools and mainstream software programs to process and evaluate economic data. |
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8) Behaves according to scientific and ethical values at all stages of economic analysis: data collection, interpretation and dissemination of findings.
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9) Uses written and spoken English effectively (at least CEFR B2 level) to exchange scientific information. |
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10) Exhibits individual and professional ethical behavior and social responsibility. |
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11) Displays learning skills necessary for further study with a high degree of autonomy |
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Relation to Program Outcomes and Competences
N None |
S Supportive |
H Highly Related |
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Program Outcomes and Competences |
Level |
Assessed by |
1) |
Has a broad understanding of economics with a deep exposure to other social sciences and mathematics. |
N |
|
2) |
Demonstrates knowledge and skills in understanding the interactions of different areas of economics. |
N |
|
3) |
Displays a sound comprehension of microeconomic and macroeconomic theory.
|
N |
|
4) |
Applies economic concepts to solve complex problems and enhance decision-making capability. |
N |
|
5) |
Uses quantitative techniques to analyze different economic systems.
|
N |
|
6) |
Applies theoretical knowledge to analyze issues regarding Turkish and global economies. |
N |
|
7) |
Demonstrates proficiency in statistical tools and mainstream software programs to process and evaluate economic data. |
N |
|
8) |
Behaves according to scientific and ethical values at all stages of economic analysis: data collection, interpretation and dissemination of findings.
|
N |
|
9) |
Uses written and spoken English effectively (at least CEFR B2 level) to exchange scientific information. |
N |
|
10) |
Exhibits individual and professional ethical behavior and social responsibility. |
N |
|
11) |
Displays learning skills necessary for further study with a high degree of autonomy |
N |
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Prepared by and Date |
BANU BERKSOY , May 2023 |
Course Coordinator |
CEYHAN MUTLU |
Semester |
Spring |
Name of Instructor |
Öğr. Gör. MURAT YALNIZOĞLU |
Course Contents
Week |
Subject |
1) |
INTRO
Welcome and review of topics
Why are style and protocol important.
When do you use different types of communication.
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2) |
EMAIL AND COVER LETTERS
Topics:
The writing process
Emails and Cover Letters
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3) |
MEMOS AND PRESS RELEASES
Memos and Press Releases
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4) |
INTERNAL MEETINGS
Discussion Topics:
Speaking in Public I (Internal Meetings)
Internal Meetings, Team Meetings, and Conferences
Asking concise questions
Reflecting the content, purpose, and comments of others
Focus on the audience
Writing Summaries
Communicating “on the record”
Communicating “off the record” (or with outside guests attending)
Communicating with recording devices present (note Omarosa)
Speaking at external meetings (with or in the presence of Guests and Outsiders in Meetings and Conferences)
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5) |
EXTERNAL MEETINGS
Speaking in Public II (External Meetings)
Moderating Panels
Speaking on Panels
Speaking as Keynote or Individual talk
Communicating “on the record”
Communicating “off the record”
Communicating with recording devices present
Reflecting the content, purpose, and comments of others
Focus on the audience
Writing your speech and your slide deck
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6) |
SPEAKING IN PUBLIC (PRESENTATIONS)
Discussion Topics:
Speaking in Public III (Speaking in Public Places)
Speaking publicly and/or speaking for your brand or company
On camera
On air (radio)
Online
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7) |
MANAGING PROJECTS AND TEAMS
Discussion Topics:
Communicating with Diverse Partners
Stand Ups and Scrums
International Partners
International Audiences
Developers
User Stories
Wire Frames
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8) |
Midterm project
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9) |
INTERVIEWS
Discussion Topics:
Interviews.
How to conduct an interview
How to be interviewed
Job Interview and Resumes
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10) |
Written presentations
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11) |
Oral presentations
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12) |
Verbal-non verbal communication
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13) |
Final project
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14) |
Final project
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15) |
Final Examination Period |
16) |
Final Examination Period |
Required/Recommended Readings | Various articles and videos will also be recommended during the semester
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Teaching Methods | Instructional strategy and expectations for both students and instructional staff that follow from this. Student work modes (independently and/or in teams). Any work with the outside community – geographic or industry sector.
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Homework and Projects | The students will be making one presentation as a group at the end of the course. The groups will be formed, and the details of the projects will be announced later by the instructor. Each group will have maximum 5 members and each team member will present their part individually. Before the presentations, the group projects have to be submitted as a PPT file within a deadline provided by the instructor. Late assignments will not get full points.
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Laboratory Work | None |
Computer Use | Personal notebook |
Other Activities | None |
Assessment Methods |
Assessment Tools |
Count |
Weight |
Attendance |
1 |
% 20 |
Midterm(s) |
1 |
% 30 |
Final Examination |
1 |
% 50 |
TOTAL |
% 100 |
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Course Administration |
berksoyb@mef.edu.tr
Students are expected to attend all sessions and be in class on time. As the feedback and questions are very valuable for making the course a distinctive learning experience, students may visit the instructors during office hours or send e mails, for any course related issues.
Make-up exams will be subject to the Excuse Regulation (link: (https://students.mef.edu.tr/tr/mazeretlerin-kabulu-ve-mazeret-sinavlarinin-yapili#gsc.tab=0). Students are required to submit a request (together with their reports) to the faculty secretary within three (3) days of the exam via this link: https://www.cognitoforms.com/MEFUniversity/MazeretBildirimFormu). The requests are discussed with the faculty board and the decision taken by the faculty secretary is sent to the instructor. Once the student’s excuse is accepted, the instructor and the student will decide together to arrange the place and time.
Academic dishonesty and plagiarism will be subject to the YÖK Disciplinary Regulation.
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