Information Package / Course Catalogue
BUS 302 Business Communication
MEF University
Degree Programs
Business Administration
General Information For Students
Diploma SupplementErasmus Policy Statement
Business Administration
Bachelor Length of the Programme: 4 Number of Credits: 240 TR-NQF-HE: Level 6 QF-EHEA: First Cycle EQF: Level 6

Ders Genel Tanıtım Bilgileri

School/Faculty/Institute Faculty of Econ., Admin. and Social Sciences
Course Code BUS 302
Course Title in English Business Communication
Course Title in Turkish İş Hayatında Etkili İletişim
Language of Instruction EN
Type of Course Flipped Classroom
Level of Course Intermediate
Semester Spring
Contact Hours per Week
Lecture: 1.5 Recitation: Lab: Other:
Estimated Student Workload 53 hours per semester
Number of Credits 2 ECTS
Grading Mode Standard Letter Grade
Pre-requisites ENG 102 - English for Academic Purposes II
Expected Prior Knowledge None
Co-requisites None
Registration Restrictions Only Undergraduate Students
Overall Educational Objective To learn and practice the basic business communication skills so as to communicate effectively in business environment.
Course Description The course mainly focuses on introducing the students both the theory and the practice of written, oral and interpersonal communication skills used in business life. During this course student will have the chance to learn, discuss and practice communication (verbal/non-verbal) and presentation skills, listening skills, communication barriers, writing skills, before and after meeting principles, interpersonal communication (emotional intelligence, empathy, social intelligence).
Course Description in Turkish Bu ders öğrencilerin, iş ortamında etkin iletişim kurma becerilerini öğrenmeleri ve pratik yapmalarını sağlamak amacıyla tasarlanmıştır. Dönem boyunca öğrencilerle derslerde tartışılacak başlıca konular iletişim süreci, iş hayatında etkin iletişim becerilerine sahip olmak, sözlü ve sözsüz iletişimin temel unsurları, aktif dinleme becerileri ve yazılı iletişim olacaktır.

Course Learning Outcomes and Competences

Upon successful completion of the course, the learner is expected to be able to:
1) use the basic verbal and nonverbal communication skills
2) prepare presentations and present them effectively
3) communicate in a workplace effectively with the colleagues during team-works, meetings, etc.;
4) write e-mails, meeting minutes, memos and prepare reports;
5) act as an active listener, deal with communications barriers and use his/her emotional and social intelligence in workplace.
Program Learning Outcomes/Course Learning Outcomes 1 2 3 4 5
1) Has a broad foundation and intellectual awareness with exposure to mathematics, history, economics, and social sciences
2) Demonstrates knowledge and skills in different functional areas of business (accounting, finance, operations, marketing, strategy, and organization) and an understanding of their interactions within various industry sectors
3) Applies theoretical knowledge as well as creative, analytical, and critical thinking to manage complex technical or professional activities or projects
4) Exhibits an understanding of global, environmental, economic, legal, and regulatory contexts for business sustainability
5) Demonstrates individual and professional ethical behavior and social responsibility
6) Demonstrates responsiveness to ethnic, cultural, and gender diversity values and issues
7) Uses written and spoken English effectively (at least CEFR B2 level) to communicate information, ideas, problems, and solutions
8) Demonstrates skills in data and information acquisition, analysis, interpretation, and reporting
9) Displays computer proficiency to support problem solving and decision-making
10) Demonstrates teamwork, leadership, and entrepreneurial skills
11) Displays learning skills necessary for further study with a high degree of autonomy

Relation to Program Outcomes and Competences

N None S Supportive H Highly Related
     
Program Outcomes and Competences Level Assessed by
1) Has a broad foundation and intellectual awareness with exposure to mathematics, history, economics, and social sciences N
2) Demonstrates knowledge and skills in different functional areas of business (accounting, finance, operations, marketing, strategy, and organization) and an understanding of their interactions within various industry sectors N
3) Applies theoretical knowledge as well as creative, analytical, and critical thinking to manage complex technical or professional activities or projects S HW
4) Exhibits an understanding of global, environmental, economic, legal, and regulatory contexts for business sustainability N
5) Demonstrates individual and professional ethical behavior and social responsibility N
6) Demonstrates responsiveness to ethnic, cultural, and gender diversity values and issues N
7) Uses written and spoken English effectively (at least CEFR B2 level) to communicate information, ideas, problems, and solutions H Exam
8) Demonstrates skills in data and information acquisition, analysis, interpretation, and reporting N
9) Displays computer proficiency to support problem solving and decision-making N
10) Demonstrates teamwork, leadership, and entrepreneurial skills S Presentation
11) Displays learning skills necessary for further study with a high degree of autonomy S Participation
Prepared by and Date BANU BERKSOY , May 2023
Course Coordinator CEYHAN MUTLU
Semester Spring
Name of Instructor Öğr. Gör. MURAT YALNIZOĞLU

Course Contents

Week Subject
1) INTRO Welcome and review of topics Why are style and protocol important. When do you use different types of communication.
2) EMAIL AND COVER LETTERS Topics: The writing process Emails and Cover Letters
3) MEMOS AND PRESS RELEASES Memos and Press Releases
4) INTERNAL MEETINGS Discussion Topics: Speaking in Public I (Internal Meetings) Internal Meetings, Team Meetings, and Conferences Asking concise questions Reflecting the content, purpose, and comments of others Focus on the audience Writing Summaries Communicating “on the record” Communicating “off the record” (or with outside guests attending) Communicating with recording devices present (note Omarosa) Speaking at external meetings (with or in the presence of Guests and Outsiders in Meetings and Conferences)
5) EXTERNAL MEETINGS Speaking in Public II (External Meetings) Moderating Panels Speaking on Panels Speaking as Keynote or Individual talk Communicating “on the record” Communicating “off the record” Communicating with recording devices present Reflecting the content, purpose, and comments of others Focus on the audience Writing your speech and your slide deck
6) SPEAKING IN PUBLIC (PRESENTATIONS) Discussion Topics: Speaking in Public III (Speaking in Public Places) Speaking publicly and/or speaking for your brand or company On camera On air (radio) Online
7) MANAGING PROJECTS AND TEAMS Discussion Topics: Communicating with Diverse Partners Stand Ups and Scrums International Partners International Audiences Developers User Stories Wire Frames
8) Midterm project
9) INTERVIEWS Discussion Topics: Interviews. How to conduct an interview How to be interviewed Job Interview and Resumes
10) Written presentations
11) Oral presentations
12) Verbal-non verbal communication
13) Final project
14) Final project
15) Final Examination Period
16) Final Examination Period
Required/Recommended Readings Various articles and videos will also be recommended during the semester
Teaching MethodsInstructional strategy and expectations for both students and instructional staff that follow from this. Student work modes (independently and/or in teams). Any work with the outside community – geographic or industry sector.
Homework and ProjectsThe students will be making one presentation as a group at the end of the course. The groups will be formed, and the details of the projects will be announced later by the instructor. Each group will have maximum 5 members and each team member will present their part individually. Before the presentations, the group projects have to be submitted as a PPT file within a deadline provided by the instructor. Late assignments will not get full points.
Laboratory WorkNone
Computer UsePersonal notebook
Other ActivitiesNone
Assessment Methods
Assessment Tools Count Weight
Attendance 1 % 20
Midterm(s) 1 % 30
Final Examination 1 % 50
TOTAL % 100
Course Administration berksoyb@mef.edu.tr

Students are expected to attend all sessions and be in class on time. As the feedback and questions are very valuable for making the course a distinctive learning experience, students may visit the instructors during office hours or send e mails, for any course related issues. Make-up exams will be subject to the Excuse Regulation (link: (https://students.mef.edu.tr/tr/mazeretlerin-kabulu-ve-mazeret-sinavlarinin-yapili#gsc.tab=0). Students are required to submit a request (together with their reports) to the faculty secretary within three (3) days of the exam via this link: https://www.cognitoforms.com/MEFUniversity/MazeretBildirimFormu). The requests are discussed with the faculty board and the decision taken by the faculty secretary is sent to the instructor. Once the student’s excuse is accepted, the instructor and the student will decide together to arrange the place and time. Academic dishonesty and plagiarism will be subject to the YÖK Disciplinary Regulation.

ECTS Student Workload Estimation

Activity No/Weeks Hours Calculation
No/Weeks per Semester Preparing for the Activity Spent in the Activity Itself Completing the Activity Requirements
Course Hours 14 1 1.5 35
Project 1 10 2 12
Midterm(s) 1 10 2 1 13
Total Workload 60
Total Workload/25 2.4
ECTS 2